Sound of Tri-State

Business Description:

Sound of Tri-State is home of a vast array of products for mobile audio and video electronics, performance, security, navigation, apple carplay, & home theater.

Categories

audio & video services
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Matthew's Review

Service

Will Recommend

Price for Value

Wilmington, DE

Sound of Tri-State

Delayed Installation/missing parts/extremely courteous service

I went in on a Thursday and spoke with a very friendly and courteous salesman who sold me a new stereo system. The next day I brought my car in and it ended up take two days and two trips to install. The first day, it took 4 hours before my car was even looked at. (they had a problem with the car previous to mine, I don't blame them). I didn't get a call about it until hour 5. They finally finished they installation and forgot to connect the iPod accessory. I had explicitly wanted that accessory that thursday but it took a second visit to get it installed. I've been living with my new stereo system for two days and wires are falling out from under the steering column. Not too big of a deal for someone who likes to get hands-on... but I did't pay 250 bucks and 2 days for installation to get hands-on. Also, I was overcharged for the Kenwood system... by 40%! (buy your stuff on amazon and have them install it if you want to save big).

comments

MR. Leyden we at sound of tri-state thank you for your evaluation. unfortunately we had a communication error about the installation and time issues. Luckily we had a time slot open a day ahead of your appointment as you requested. I would like to inform you of the policies of Kenwood and authorized dealers. Because Kenwood cannot guarantee that car audio product purchased from unauthorized dealers are genuine, new and/or fit for purchase, Kenwood does NOT offer any manufacturer's limited warranty or rebates for car audio products purchased from a dealer that is not authorized by Kenwood. Please also note that Kenwood does NOT authorize the sale of any new,current model year car audio product on any auction-related websites. Kenwood, therefore, does NOT offer any manufacturer's limited warranty or rebates for car audio products purchased from any auction-related Website.
The following dealers are authorized by Kenwood to sell online. Some territory restrictions may apply:
WWW.CRUTCHFIELD.COM
WWW.BESTBUY.COM
WWW.AL-EDS.COM
WWW>CARTOYS.COM
Giving you this information we would like to give you our PRICE MATCH guarantee. If you can find a cheaper authorized price we will match it and we will give an additional 10% off thatprice as well. For more info on kenwood authorized dealers please log on to http://kenwoodusa.com/Support/Online_Etailers/



Sound of Tri-State commented on 11/17/2009