The tech (A.D.) did a great job servicing us today for installing a new flood light on our outdoor shed and to a swap out our existing in home thermost with a new one. Alghough our new termostat didn't work correctly - it turned out to be an HVAC issue. The tech tried to troubleshoot and fix the HVAC issue over the phone with a reputable company, and spent approximately 30 minutes on the phone with them in attempt to correct the issue so that we would not need another service call. He went out of his way to service us....and was extremely polite and helpful. Thank you!