I've debated on writing this review since Nov 10th, when we lost our dog at this facility. And now with a clear mind, I am.  We brought our dog in, due to her acting lethargic and not eating after being put on a round of antibiotics and steroids due to hotspots. We were informed by the vet that she was suffering from severe pancreatitis/possible cancer. We did xrays and ultrasounds along with CBC, and a slew of other testing. We were given two options " inpatient care" or
 " outpatient care", neither one came with a guarantee of if or how long she'd live. We opted for outpatient care as we couldn't afford a hospital stay , and they whisked her away, to give some medications, none of which we were informed of until she was brought back to us. When they did bring her back, she $@!#% near passed out, she slumped down on the floor began drooling, had labored breathing, was incoherent, and her eyes were rolled up in her head. We at that point decided this was no life for our dog and made the hard choice to to put her to sleep. This decision seemed to anger the vet and the nurse. The male vet argued with my husband and I for a good 10 minutes about our decision, and made us feel horrible about it. After about 10 mins, he slammed the " consent to euthanize" form on the metal examine table and walked out. Approximately 5 minutes later the female nurse walked in, and yanked our dog up off the floor saying " come on get up"( yes yanked up by her body harness, still incoherent ) and took her to place an IV for the medication. My husband stayed with her while she passed, I left the room after I got a final kiss from her. I waited in the waiting room out front. The
 " nurse" then came out and asked if I was ready to pay, rudely told me " cost is $1191" And extended her hand for payment. Not a word was spoken otherwise. She ran my card, whilst I stood there sobbing. She then slammed the receipt and pen on the counter and said "sign here". I did. My husband came out and we left. Nothing was said to us as we left. This left us feeling even more devastated by the loss of our beloved dog. We were never asked if we wanted her body to come home with us, or anything about cremation, or about a paw print, nothing was said to us.  It needs to be said this place has seen my dog, approximately a dozen times before throughout her nine year life and we were NEVER treated like this. They also helped our cat pass peacefully three years ago, and they were helpful. I'm sure this will fall on deaf ears, but I will not be returning to this place with ANY pet I have nor will my friends or family. They were the rudest, most inconsiderate folks I've ever dealt with in a situation like this.
I'd like someone to reach out to me about this, but I'm sure again, this will fall on deaf ears.
Thank you for not being there for us and our furchild as she passed over the rainbow bridge. The abrupt loss of her and your rudeness has left us angry and we won't soon forget it.