I was so satisfied with every part of my garage door purchase. From my first call, I was helped by Mercedes who walked me through the process as I checked my options. The customer service she provided, helped me to feel assure that my decision to purchase and pick up the garage door on my way through Orlando so I could install it at my daughter's home in Ocala. As it shows in their great install videos, it went up easy as shown. Wonderful quality for reasonable cost, with friendly staff and easy pick up available, made me happy I chose Roll Up Doors Direct for my daughter's garage door purchase.