Disappointed
I was surprised how easy it was to order the door I wanted, and even more surprised when I recieved a very helpful customer service phone call to help me ensure my details were correct and that I was getting the correct door for my needs.
The door came sooner than promised.
But.......a lesser model than ordered arrived. Because I didn’t have time to mess with a return and wait for a new door I had to use it.
Additionally, some upgrade features that were paid for did not come. And the door frame was so hastily prepared that metal components were cut severely out of square and work that the installation directions showed should have been done at the factory was not.
If their manufacturing could catch up to the quality of their sales team this would be a great company to business with.
Jon
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