Business Description:
National Technology Integrators (NTI) specializes in Audio and Video, Networking, and Security. From beginning to end offering: consulting, design, and integration.
Categories
home theater & automation
National Technology Integrators
14803 Southlawn Ln H, Rockville, MD 20850, USA
(301) 979-7901

Service

Will Recommend

Total Experience

Chuck L.

Gaithersburg, MD

National Technology Integrators

They Weren't Familiar With the Smart Board We Purchased

National Technology Integrators are known for installing smart boards, and that is what we hired them for. They only provided labor for us because their prices for the products themselves were outrageous. We were able to find a smartboard 2-3x less expensive on our own. They didn't do the best job with the installation, largely because they were not familiar with the unit we purchased. They knew nothing about the type of smart board we had purchased, even though they were supposed to specialize in smart boards. They were familiar with other big screen types of smart boards but not from the manufacturer we had purchased from. During the installation they basically had to learn as they went, so in essence we could have done that ourselves. They do warranty their work up to a year, if the smartboard falls down due to mistakes in installation they would cover that, so we did feel comfortable with them doing the installation for that reason. The smart board is 200-300 pounds, so it needs to be secured properly. The price was reasonable for the labor, but again the price for their units was outrageous, which is why we sourced ours from a different manufacturer. I think they need to be more knowledgeable in terms of other manufacturers that are out there instead of signing a contract with a customer and then going to site and not having knowledge about the hardware they are working with. I was not impressed with that at all.