Kenneth called day prior to confirm the appointment.
He arrived at the time stated, he introduced himself. He took time to explain the process, told me what to expect. No doubt he is a craftsman. When his work was completed he had us to take a look, that was a wow moment, an old ugly shower became a showroom beauty. Again he went over the details for after care. Not only a professional at his trade, on a personal level very personable. Thank you for the good experience.