I recently placed an order with this company for a customized magnet. Once I received the magnets in the mail, I realized that the writing on them was very small, almost to the point of not being legible. I called and expressed my concern to the company. They immediately began working on correcting my order. The new magnets were approved and shipped out immediately. I received the corrected magnets in record time and I was very pleased with the final product. This company knows great customer service!