I was a bit leary using a company so far away that I had never used. However, my fears disappeared quickly. When I put in my order I emailed a picture that I wanted on magnets. Unfortunately the picture I sent was not a high enough quality. I was contacted by the company asking me for a better picture. When I sent the new picture there was a quick response from the company letting me know it was perfect. I appreciated the personal attention and showing me my proof before my order was processed. When I got my magnets I was so excited. The quality was phenomenal. I would highly recommend this company.