The product was very good. Their delivery time was not. This was becasue they sent a little packet 1 x 3 x 4 inches in a box by UPS ground delivery, it took 10 days and they charged me $9. The exact same item could have been sent USPS priority in a flat rate envelope and my cost would have been $4.95 and I would have had it in 3 days. They should know that. If they have a "policy" to ship always by UPS, then they need to share the excess cost and charge the same as the USPS would charge, and deliver the product in 3 days.