I bought an Ipod adapter to hardwire in to my Honda Accord. They did not have any in stock so they had to order one. They promptly emailed me when they came in. When I told them I want to try to nstall it myself, they were more than willing to provide me direction and helped me trouble shoot over the phone when I ran into a small snag. You could not have asked for better service. They will bet my business goingg forward and they can count on me passing their name on!