We installed an above-ground pool, and this was our first experience with a pool. We purchased an automatic vacuum from Secard Pools at the local county fair, but we had no success making it work. On top of that, our water turned green! So, I went to the local Secard Pools store, and got some chemicals, but nothing I did worked, and it was getting frustrating. The gentleman I talked to there said that it did not make any sense that nothing was working. When I discovered that he lived a few minutes away, I asked him to come by and look over the situation. He agreed, and he came by on his off time. He got us a refund on the automatic vacuum, and helped us buy the proper manual vacuum. He also made several more trips to the house to help us get the water cleared up. He really went above and beyond for us. He gets the biggest pat on the back for his amazing work. He stepped out of his office on his personal time, and he is the reason why I will stay with Secard Pools.