I’m thinking it depends on the location. I’m surprised to see so many negative reviews so I thought I’d say that our experience with the Romoland store has always been great. We got an above ground pool in 2012. We are on our 9th season and have had a good experience overall. A few issues along the way that are due to our terrible hard water supply, but each time I’ve gone in for help I left happy. I’ve worked with several of the employees over the years and all have been very helpful. Vince is especially knowledgeable. Our kids are growing older and use the pool less now so we are considering getting rid of it and changing to a spa. If we do, we are DEFINITELY returning to Secard in Romoland for that purchase.