Business Description:
The complete Store For Your Floor. Katz is the one stop shop for all your flooring needs. From carpet, hardwood, and ceramic tile, to custom area rugs.
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Flooring
Katz Floorcovering
260 Cedric St, Leesburg, GA 31763, USA
(229) 889-0082

Service

Will Recommend

Total Experience

Clara H.

Albany, GA

Katz Floorcovering

They over-charged me on pulling up the old carpet!

Katz Floorcovering installed some new carpeting for me, and they did a good job on the installation. They came out and measured everything, and I have no problem with that part of the job. What $@!#% me off was the amount that they charged me to pull up the old carpet. I asked them in advance if I needed to pull up the old carpet, and they said for me not to worry about it, because that would be cheap for them to do. Then, they ended up charging me $500 for that. I could have gotten two men and rented a pulling machine for a day for far less than that. They really price-gouged me there!

comments

Hi John, I am sorry to hear about your frustration. I came out Friday, and called that day with a price of the overall job and you approved. Clara came in that day and signed the agreement. It wasn’t until the following Monday, the morning of the install that you came in asking about the cost of take up & disposal of the carpet. We asked if you wanted us to delay the job, and you gave us permission to continue the install. I am confused why we received the review we did because we gave the gentleman that came in to pay for the carpet installation a discount since you voiced a concern earlier that morning. I am happy to see that everything else was to your satisfaction. We want you to know that we appreciate your business.

Katz Floorcovering commented on 02/02/2022