Business Description:
The complete Store For Your Floor. Katz is the one stop shop for all your flooring needs. From carpet, hardwood, and ceramic tile, to custom area rugs.
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Flooring
Katz Floorcovering
260 Cedric St, Leesburg, GA 31763, USA
(229) 889-0082

Service

Will Recommend

Total Experience

T H.

Dawson, GA

Katz Floorcovering

Flooring is Beautiful! Installers were not very good.

Katz Floorcovering installed luxury vinyl tile in my home, and the tile looks beautiful. The installation job did not go well. The installers took too long, played loud music, and forgot to seal the bathroom, and forgot to install the threshold. They put the threshold down and left it loose. They did not keep the appointment times. The people in the store are very nice, and the tile was beautiful and top quality. The installers were not good and did not communicate well with the store personnel. I won't use them again.

comments

Mrs. Harrold, I am truly sorry you had a bad experience with the installation of your flooring. I can assure you this is the exception of the rule. The crew that installed your floor are some great guys. If I remember correctly, your house was empty on the days we installed your floor and I'm sure if you had requested them to turn off the music they would have done so. As I understand it, we were working late because there was a tight time line we were trying to stay on imposed by you. The thresholds were cut and put in place, and the installer got side tracked installing new toilets on his way to get the glue and just forgot to glue them. The sealing of the tubs and gluing the threshold was just. an oversite that was easily rectified. Again, I apologize for your inconvenience and hope you will forgive us and give us a chance to redeem our company in your eyes.
Thank you
Chuck Katz

Katz Floorcovering commented on 02/01/2021