I had a very narrow window of time to move and hired three men and one truck for three hours for one flat rate, with the thinking that three men could move items quicker than two men. I was wrong. One person stayed on the truck 90% of the time, leaving the other two men to do the work. I get that they needed to organize things in the truck but I've moved enough times to know that he did not need to stay in the truck the entire time. They did not have a drill to take apart my bed so I paid for them to manually take apart and put back together my bed with a screwdriver, that they had to have someone bring them. The base weight mysteriously "fell out" of a lamp and they left it in the parking lot of my apartment complex. They left a chair sitting in the carport at my new address. One guy, Sam, hustled and was very customer service. The other two - not so much. One guy huffed and puffed a lot while toting the items. At one point, they were even complaining about their next job in front of me. They left for my new location without telling me and I was in my apartment waiting for them to come up for two boxes that they left on the kitchen ledge. I ended up transporting the items myself. I carefully labelled all of my items and the rooms where they were to go. I even told the movers to make sure they left room for the living room furniture. They kept placing the cartons wherever they could. Now, I admit that the apartment was a bit smaller than the previous apartment but if they had been strategic with the move, it all would have fit exactly where I wanted it to go. They went over the allotted three hours by one hour and 20 minutes and I ended up paying for two full extra hours eventhough they only went 20 minutes into the second hour. If they had had a drill and if all three men had moved boxes, this could have been done within the three hours. I had read great reviews about the company and thought the move was going to be stress-free, but they lacked the customer service and professionalism I was looking for in a moving company. If I asked them to help me with something (like taking the protective plastic off of a sofa), they acted like it was a chore. I felt uncomfortable and like I was putting them out to ask them to do their job.