Simply awful. When you call to talk to someone no one answers, I've been on hold for an hour now and still no one to talk to. Our air conditioning went out yesterday morning and we still have not heard from anyone regarding if someone is coming out to fix it or not. I would not recommend renting from or letting them be the professionals to rent out my own home. Their emergency hotline is absolute $@!#%. You would think you would talk to someone vs their automated system that literally hangs up on you.