My dog jumps out of the car and runs INTO the kennel. That says it all. He comes home squeaky clean (pay for the bath-I don't know what they use, but I can't get my dog that clean or soft) and exhausted from all the fun. Troy and her staff are great. My only complaint is that the price keeps rising and there are too many higher "holiday rate" days. It is not cheap to send your dog even for a weekend...but that being said, I wouldn't send mine anywhere else. I know he is safe and well-cared for and happy.