Business Description:
Categories
plumbers & sewer repair
Rayne Plumbing & Sewer Services
517 Madera Ave, San Jose, CA 95112, USA
(408) 583-5099

Service

Will Recommend

Total Experience

Flo H.

Saratoga, CA

Rayne Plumbing & Sewer Services

Jesus was great; the rest of my experience was not

This was my first time using Rayne Plumbing & Sewer Services. They came out and helped fix a leaking pipe on the outside of my house. It ended up fine, but I was disappointed and frustrated with some of the issues that came up along the way. It was a two-part process. When I originally called in for an appointment, they told me that I had to have a leak detection company come and find out exactly where the leak was since it was on the outside of the house. I did that, and then I called back and was scheduled for an appointment to complete the repairs.

On the day of the appointment, I had to call into the office because they had indicated a window of time that they would arrive, and it was beyond the window of time they indicated when I called the office. At that point, they asked if a jackhammer was needed for the job, and it was, and they explained the fee was $175 which was fine. At that point, they tell me they didn't know if the plumber would be able to come to do the repairs on that day after all because he had been called to another job and was running late. Furthermore, due to city regulations about jackhammers, they can only use them for jobs during certain times of the day. I think the question about the jackhammer should have been asked when I called in to schedule the appointment and not on the day of the appointment when the plumber was running late.

They rescheduled the appointment to have the repairs done on a different day. The second appointment was fine. It was scheduled with a different plumber, Jesus. He was punctual, and he had the jackhammer and all of the other tools he needed to complete the repair. He did the job and was pretty efficient about it. I thought he was great, but the rest of my experience was not so much. I am not likely to recommend Rayne Plumbing & Sewer Services to anybody, and I most likely will not use them again, either.