Amazing, right out of the gate. Booking was simple. The price was right. The results are outstanding and the service was beyond professional. You don't get a lackey who shows up to do the job as fast as possible, so he/she can move to the next house. You get someone -- on our case Daryl, the owner -- who enjoys what they do and actually CARES about the results. (He even hums while he works!) Daryl arrived on time, within the hour provided the day of booking and kept me posted during that time slot so I knew EXACTLY when he would arrive. He got out the pet stains, the foot traffic, the makeup on our daughter's floor, even some coffee and red wine spotting! After all was said and done, I felt like I had new carpets installed. I was so excited, I sent videos and pics to my husband and kids. They all said the same thing when they got home: Wow! The carpets feel so soft and fluffy. Mark my words: Daryl is coming back!!