My wife and I went to America’s Best Contact & Eyeglasses at 9225 SW Hall Blvd, Tigard, OR 97223 to have new prescription eyeglasses on our appointment at 3 pm on 12/6/2019
We fill up the paperwork, we did the necessary test and exam we choose the frames and everything went good until we reach home.
I received a phone call from the worker who handled our order “Cheney” telling me that our order been canceled once they know that Lines Club will not cover the price that they are looking for and we have to pay few hundreds of dollars the difference in the price or choose another eyeglasses cheaper quality and cheaper price.
I asked the worker to take the issue to her manager she refused saying that she is a member of the management and when I request from her to escalate the issue to her manager then she hangs up the phone on me.
I called back and spoke to her manager but the manager once she knows that we are low income and Lines Club will pay for our eyeglasses she discriminates us forcing us to pay hundreds of dollars for the price difference or get the cheap quality that did not meet our requirement. (We are looking for any simple cheap rimless eyeglasses but they make them not available for low-income people coming through Lines Club).
The manager invited me to go back to the store so she can work with me and explain the issue.
Immediately I went back to the store to find out that the manager just left. She invited me to the store but she lies and once she knows I am on my way she left the store just to give me a more hard time that’s because I am low income and some nonprofit organizations will pay for our eyeglasses.
At the store, I spoke with the female worker that hangs up on me but she threatens me to kick me out of the store if I will keep talking. And ether I chose another cheap eyeglass or leave the store.
When they need the new business from Lines Club they offer variety of a large number of eyeglasses to let customers choose from but after they got that business they will take advantage of the customers who come from Lines Club and limited their choices buy few numbers of eyeglasses and they discriminate the low-income people knowing that they can’t pay for eyeglasses.
I had my worst experience with their customer service. This was a nightmare and horrible management ever I tried.
I hope the top management will investigate this issue and make the right decision about firing the responsible for this issue.