One of the things that impressed me the most about Chem-Dry was the very professional staff who actually came in to do the job. They were very helpful and went about doing what they needed to do in a professional way. They cleaned the carpets in four rooms, and I was very, very pleased with the results. I didn't have a problem at all making an appointment with them because they were readily available--and gave us a time and date that was OK with our schedule. I was very, very pleased and will use them again.