My computer knowledge is minimum I just know enough to do simple tasks and look up stuff. In the past I've managed to mess it up at times. Every time I've taken it in and asked for Arron he is very courteous and helpful (I'm sure the other staff are also just as qualified and helpful) He's always been able to get it all back working even better than before I had a problem. I highly recommend them for us residential people who have problems arise with there computer and they are very reasonably priced.