I shopped the Elk Grove store on Bond Rd. for bathroom flooring. Carole was very helpful in showing us the various options and grades of vinyl and manufactured products appropriate of our needs. Carole also kept me informed with the progress of my order. When I had questions about the install process, she wouldn't hesitate to contact the product sales rep for an answer, getting back to me immediately. Carole truly provided that "personal touch". Way to go, Carole. Thank you for the 5 star service