S&G Carpet and More

Business Description:

S&G Carpet and More sells & installs carpet, hardwood floors, laminate floors, vinyl floors, waterproof core flooring, and tile in Sacramento and the Bay Area

Categories

carpet & floor coverings, hardwood flooring & refinishing
Request an appointment

Joe's Review

Service

Will Recommend

Total Experience

Union City, CA

S&G Carpet and More

S&G - FREMONT location is AWESOME! THANK YOU CLAUDIA AND STAFF

Recently, my wife has been looking into getting our kitchen floors replaced. She didn't know exactly what she wanted; however, she wanted something that wouldn't cost so much that we would have to take out a loan. The task of finding a quality company with great pricing and a friendly staff was ironically arduous, until we found S&G Fremont. My initial visit with Claudia was very pleasant. I liked Claudia so much in fact that I encouraged my wife to visit the Fremont store location herself and pick out the flooring she wanted. Claudia, Faizan and Johnathon were all polite and willing to help in every way possible. Claudia picked out some samples that she thought my wife would like based on what I told her and then showed my wife a large selection of products that interested her. After my wife's first visit she was more determined to get the floors done but wanted to go back a second time just to be sure of her first choice. On our second visit she changed her mind and picked the product that would turn out to be the best choice. OUR FLOOR IS AMAZING! We are all very impressed with the outcome of our new floors. So happy that we thought about not putting the dining set back in the kitchen. LOL. The installers were great and did a fantastic job. Everyone was very helpful, but I have to be honest and tell you that it was all possible because of Claudia. Her interest and dedication in making my wife's experience a great one was what put S&G on the map. There were other competitors that had almost everything but the customer service Claudia provided. One of the biggest competitors ruined it because they became a pushy salesman and didn't want to leave our house. Claudia, on the other hand, read between the lines of my wife's reactions and became the perfect sales rep for S&G. She first sold us on her customer service and then sold us on S&G products. We will remember her for future projects.

Thank you, Claudia, Faizan, and Johnathon for all your help and hardwork. And a special thanks to Claudia for knowing when to help out and when to stand back. You weren't pushy and you don't need to be when you have great products and great people working beside you.

Sincerely,
Joe & Leslie