I was in the market to sell my car and visited the Dealership after multiple follow-ups through email. Since I am selling the car on behalf of my cousin, I have the Power of Attorney (POA) for the car along with all the required documents like Title, Registration etc. I was clear with the dealership that I am making the sale on behalf of my cousin, and I was assured that it is not an issue, and they will handle all the paperwork. Finally, I went to visit the dealership to have the vehicle inspected and sell it. We agreed on a price and started the paperwork to sell the car. I have provided all the documents requested and waited for half an hour speaking to multiple people. Midway through the process, a manager comes up saying that they "cannot buy the car with POA and that is not how Fowler Honda does business" and that they would need the Titleholder at the dealership, and POA is not accepted. I walked out of the Dealership with disappointment since there was no reason provided to decline the sale. I have called the dealership after a few minutes and spoke to people from Finance Department asking whether the dealership accepts POA while the titleholder is away, and they confirmed that the sale can be done. Once I explained my experience at the dealership on the same day, then the person on phone changed tone saying that they do not accept POA and what the dealership said earlier is right. After reminding that contradicting information was given on the same call, I was put on hold to confirm the information with senior manager(s) and then the call got disconnected. I have called again immediately, and a different person answered the phone, and the same story was repeated until transferring to senior manager since the person who picked up the phone was not involved in the sale process at the dealership. This time, I had to leave a voicemail to the manager for which there was no callback. I have called a couple more times to the dealership and no one was available to assist with my questions. So, I have reached out to live chat available on the website and again, the person who assisted me confirmed that they do accept POA if the titleholder Is not locally available. Given this personal experience, I was shocked to see all the rating/awards of excellence for the dealership which are in no way comparable to the customer service received in my case. I would not recommend this dealership given that there is only 50% chance that one would have a good experience throughout the process.