Business Description:
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Categories
Flooring
Carpet Spectrum
3702 Jackson Ave, Memphis, TN 38108, USA
(901) 386-5205

Total Experience

Will Recommend

Service

Bobbie D.

Memphis, TN

Carpet Spectrum

Good Sale; Horrible Service

Going into the showroom to pick out the carpet was fine. The staff was nice enough and we didn't feel like we were being rushed through the process. Jimmy came out to do the estimate and quoted a price for moving furniture, carpet installation and estimated time needed to complete the job. When asked he said the price was good for 30days and that the carpet was always in-stock. That was until we called back a week and a half later to order the service then we find out that that particular carpet is now out of stock and we have to wait for it to come in. A week later when the service men show up an hour late to do the job the first thing they say is that they can't take down my bed. They get Jimmy on the phone and denies ever noticing the bed in the house. Then they proceed to say they can install in the room with the large bed. That was not the deal that was made when my money was accepted. No only that no one ever mentioned that there was a removal fee required if I didn't want nasty stained carpet sitting outside my home until the city decides to come to dispose of it. When Jimmy did come by my house on the day of confusion I could hear him swearing to God like I was the problem instead of admitting he had messed up royally. He never offered any apology for his mistake. I never got a call from the store that said ma'am we apologize that is not how we normally conduct business. Nothing, I feel like after I called and placed my order they got their payment and that is pretty much where the relationship began and ended.