I live a few miles from Rucker Mechanical, so when I had a bad leak in my water heater, I called them. They were here within a couple of hours to take care of the problem for me. They installed a new water heater, and everything is working great! It was a quality product, and the craftsmanship was there. The sticker price was a little high, but that seems to be the case with everything nowadays. Overall, it was - Five Stars!