I have used Rucker Mechanical five or six times. Eddie was spectacular when we had the ice storm with fixing my furnace. This service call was for a leaky faucet. All I needed was a washer installed in it. The guy gets here and then has to leave to go get a washer. I asked when I called if they had parts in their truck and was told they did. I had to pay for two hours of service because he had to go to the parts store. In addition to that, I had to pay $118.00 just to come out. The faucet is still leaking this morning. I spoke with Amanda the manager about this and let her know that competition in this field is too great for this type of service. I will not be using Rucker any longer. I would give them zero stars but I cannot go below one.