Was not haoppy with overall experience of having our toilet repaired!
I'm Nola and I had a Dr's appointment the day David came to service our toilet so left my 78-yr. old husband, Dale, at home while David repaired our toilet.
David asked my husband if he wanted him to replace an $18.00 part and my husband said yes. David at that time should have informed my husband that the estimate for the total repairs would be $471.00 on a 17-year old toilet!!!!
We would have weighed out the option of purchasing a new toilet!!
The bathroom was left in a mess!! Tub had some kind of black liquid in it, some kind of shavings on the bathroom floor and toilet was a mess with small shavings all over it for us to clean up!!! Our son could not believe the mess!!
We thought the 3-hrs, 20 minutes of labor was excessive!!
We did not recognize this service call being the type of quality that Rucker's normally is known for!!
Thank you for giving us an opportunity to convey our disappointment of this service call.