I have been using Schneller BMW for quite some time now. I took my car in recently because the power steering was leaking. I dealt with Brian. Mr. Schneller was on vacation. It was the week before Christmas. This leak came out of nowhere. The car was in the shop three weeks earlier with a different problem but the same area of the engine and this was a major problem because I couldn't use the car. Brian was really good about it. In fact, he got done with it ahead of schedule because there were not a lot of interruptions over the holiday week. He kept me informed and let me know what he found as he was fixing it. He explained things and took the time to answer my questions. The best thing is that I have full confidence that my car will be repaired correctly so I won't have to take it back for the same issue. That is worth a lot! I even got Brian some Dunkin Donuts to thank him. I highly recommend using Schneller BMW!