Caring staff that answers and explains your animals needs and care throughly. Excellent grooming staff that really cares for your dog. Friendly staff that answers all your questions and addresses concerns. Clean and caring facility! I have a large dog that is not always friendly with strangers. The staff was understanding and took the time and patience with our dog. The groomer was able to easily gain our dods trust and groom him with no problems. She made suggestions to us with his care and grooming needs. The staff is very clear and explains all their services.