The Lee Thompson Company is a really good company. They were out here recently to top off the refrigerant in my cooling system for me. They didn't even charge me since they had worked on the unit a few weeks prior to that. I like the fact that when I call them, everybody in the office seems to know what is going on. They can all help me, and I don't have to wait to talk to the same person I previously called. Or, get passed from person to person. They are professional and friendly. Plus, their techs are very knowledgeable and helpful. They provide great service, and when you deal with them, you get the feeling that they genuinely care about their customers.