I had a very bad experience a couple of months ago with a service tech named Henry. After I wrote my review and contacted the company. I received a call from Chris. He was very very nice to me. He had Henry come back out and install the new motor on the air conditioner and today I received a refund for the service call Henry had charged us for in May. Although I am still upset with Henry's actions at both service calls. I have to revise my review and say that this company does stand by the contracts. Thank you Chris for your excellent customer service