Evan Shirk took a good 15-20 minutes on the phone with me, outlining my options for a new water softener and installation. Once I chose, the service was swiftly and easily scheduled. Mark Shingler arrived right on time and went over the installation details with me before I left for work. He was friendly and knew what he was doing. We came up with a plan B location for the salt tank in case it didn't fit in my desired spot. When he was finished with the install, he showed my wife the new system workings. He was able to install the salt tank in its originally planned location, which was great! My water had been quite hard for years, so it's been a night and day difference to have soft water. Thanks, Martin Water!!