After our initial inquiry to Martin’s of their water softening services, Dan, in sales, visited our house to test our water and discuss the Kinetico product line with us. Dan was very knowledgeable and helpful in providing information to us. It was not a “hard sell” and he was able to provide pricing to us prior to his departure. After much research we chose Martin’s Kinetico dual softening system. Adam, Martin’s installer, did an excellent job installing our system and took the time to go over the system with me and answer questions. Overall, it was a very positive experience from the initial phone call to the final installation. I would highly recommend Martin’s to anyone who is considering a water conditioning/softening system.