We have been suing Martins for our appliance repairs for the past several years and have always been pleased with their reliability and the expertise of their technicians. Recently we had a problem with our RO water system which was being maintained by another water service company for years, but they couldn't schedule an appointment promptly. I contacted Todd at Martin's who was very professional and answered all of my questions. Todd was able to schedule an appointment for us for the next day. The technician was Duane Good, who was outstanding. He quickly diagnosed our problem, replaced the part and got our RO system working again. Duane was very thorough and explained the work that was done. He also answered several questions about how our system operates. We will be using Martins going forward to maintain our array of water treatment equipment and will be requesting Duane.