Loren looked over my old water softener to see if it was fixable first before replacing and he explained everything in detail. He went above and beyond to get me the best system I could afford. He even at no extra cost had the technician Ryan adjust the pressure on my pressure tank when he noticed it was low during his consult. I loved that there was no hard pressure sales like the other companies I talked to. The technician was on time and very nice. I would highly recommend them!!