My, non-Martin, well softening system was professionally installed and only 3 months old. It had issues from day one that continually worsened. Product support was non existent or very accusatory of everything other than the proper functioning of the unit itself. I met Evan S., on a complimentary Martin analysis visit, to go over my existing system. Within minutes... Evan quickly diagnosed my system and made the needed corrections that made it a functioning unit. Because of his honesty and level of tech support, we decided to replace the system with a Martins system. We have been happy since day one and continue to be impressed with the constant clean water and limited water use for Regen.