The young man came in and got right to work. I was in a hurry to get it done because my girlfriend just had emergency surgery and I needed to get a hospital bed in the house and the dog hair out from my son's dog. I was amazed that after they were cleaned, the rugs look brand new. There were a few spots I didn't have much hope for, but they got clean also. In my rush to get someone in here as soon as possible I thought I had called Stanley Steemer after a Google search, but I accidentally got Chem-Dry of Indianapolis. It was a good accident. I would absolutely use them again. We were very pleased with the outcome.