I have used Chem-Dry in the past at a different location. I have used them for 20 years. So when I moved, I looked them up at my new location and scheduled them out. The carpet technician overall did a good job. He was thorough and polite in his work. There were some spots that did not come clean. Additionally, I was charged more than the estimate as given over the phone. When the technician comes in, they measure the rooms, and you are charged for the room and not the actual carpeting to be cleaned. Furniture is not moved during the cleaning, but you are charged for the entire room. I think that should be taken into consideration. Overall, the service was good, the carpet smells much better. I will continue to use this service.