Josh Whitman did a great job for us - and god knows we are particular people. We recently had a chimney service out to sweep and because they used a soiled drop cloth our new white carpet we had multiple dark marks. And then, to make things even worse, I got blood drops on the carpet as well (unknowingly - yikes !). We wanted some general room cleaning done as well. On the afternoon of the appointment, Josh called to report that he was running early (and that was really not good timing for me!). Surprisingly, he had no problem when I rather bluntly said "no" to his request to arrive a bit early. I had several pieces of furniture yet to move and he was willing to wait patiently until we were ready. He arrived exactly on time and then he was very professional as he attentively listened to us drone on about how we got the carpet stains. It was a snowy day and we were concerned about his equipment dragging through the ice, snow and slush and then across our new white carpet! Josh took the extra time necessary to do the job right and not create any other carpet issues. Before he left, he also informed us that if any of our spots reappeared (blood drops, etc) he would personally return to correct the issue. Simply stated, this was our best service experience in quite a while. We were impressed and it's likely you will be as well.