Jake from my initial email and follow up emails/phone calls was so clear and concise in answering my questions. I knew that I could count on his response and felt assured about how the repair process would be completed. Tony at Duramax was always clear and helpful about ordering parts and why the replacement parts were needed. Although timelines shifted based on how the repair was going, I could count on Tony about when I could pick up the car. His staff were patient with me and always referred me back to Tony for the final details/explanations.