I have been boarding my dog here for at least 3-4 years. I was called while on vacation out of the country to be told that my dog had diarrhea which could be from anxiety or something else. I explained to the tech that my dog was perfectly fine when he was brought in to the facility. I was told that if a dog has diarrhea they would need to complete a fecal exam. I told the tech to give it at least a day because it was most likely anxiety because my dog had never been boarded for this extent of time. I was called back on the following day by the tech who explained that a dog with diarrhea would need an exam and a fecal exam to remain housed in the facility. Not one time was I offered anti anxiety treatment for my pet. The fecal exam was completed and was negative for any parasites or infections. The tech said that they would prescribe medication for the diarrhea and a probiotic. I agreed to the medication but not the probiotic because there should have not been anything wrong with my pet at all. Mind you this was not my first incident. Upon picking up my dog there was a charge for the medication, the fecal exam, and a doctor exam. The fees that were charged , in my opinion were unreasonable when I had a healthy dog upon his arrival! The manager “Ashley” was called to the front desk and she proceeded to ask me what the problem was. I explained to her ( with the way she approached me) that I was sure that she was already aware of the concerns that I had. She stated that she could take the prescribed medication off of the bill which amounted to $7 when the front desk clerk provided me with the new amount for my bill. I told her that this had happened before and that the ver had not taken any responsibility for my dog being sick while being boarded. She stated that she was sorry, in which I stated that sorry did not make things right and I had to still pay the bill. Ashley called me rude when she was definitely being sarcastic by repeatedly saying things to me after I asked that she not speak with me any further! She continued to come to the desk to provoke me by stating that she didn’t know why I was getting upset for her just saying she was sorry. I did state over and over that sorry was not going to rectify my bill nor the previous bill that I had to pay concerning my dog and I asked her not to say sorry to me again, which she proceeded to do so anyway. Before today I had never seen this manager before. Ashley was the rudest manager that I have ever encountered in all of my life. Instead of deescalating the situation, she only made things worse. She even told me that I should leave while the front deck clerk tried to provide me with the information regarding the medication that was prescribed for my dog. When I asked to speak with a veterinarian about the medication, I was told that the veterinarian had left for the day. I clearly saw a veterinarian walking in the back. When this was brought to her attention, “Ashley walked to the back, quickly returning, to state that the veterinarian in the back had not seen my dog so he could not speak with me about the medication. I paid my bill, retrieved my dog, and received no information about the medication ( Ashley also stated that the directions were on the bottle). I had to call back to Theodore Veterinary Hospital to ask what time my dog had received his last dose of medication. I said all of this to say that we should be very careful who we entrust our pets to! Theodore Veterinary Hospital you have seen us for the last time!! I will never recommend your facility to anyone.