first came out and said they had to order a part after 5 minutes. charged me 85.00 second time they came out brought the wrong part but still charged my credit card 85.00 for their screw up. 3rd time they came out the guy sit out in his truck and talked on his cell phone for 30 minutes and they told me they were going to charge me another 85.00 I told them to get the $@!#% out I will cancel all charges with my credit card since they never did a $@!#% thing for me and get someone else in. The next company that came out said the pilot switch was off he was here for 15 minutes and charged me 25.00 and its working. Stay clear of old fort. they are a scam company.