I again experienced the hard work and timeliness of the group but this time had unfortunate event of a broken floor lamp. I asked what they were going to do and he said nothing we didn't do it. Well, it wasn't broken and now after loaded and carried and unloaded it was in your hand when base of lamp just crumbled. A two year old lamp that's never been moved or damaged in my hands shouldn't have done that unless damaged in their care. The max he could do is $20 off so I didn't even recoup my cost of the item and I still pay full price. I just feel very let down and don't think I can say I will use them or recommend them again. I have e-mailed them and haven't gotten a response thus far about what they plan to do to cover the cost of the lamp. I was under the impression if a mover breaks it they take care of it. I guess I'll have to look for new movers. Sad because I loved the company until seeing how this was handled.