The initial phone call that I had with Heirloom Oriental Rug Cleaning gave me a lot of information that wasn't provided when I got the rug cleaned, which would have helpful to understand what I was paying for. The man who I talked to is the owner, he was very informative and told me how they cleaned the rugs. He also told me how Heirloom does the pricing. It would have helped to know beforehand, but I'm glad I got to talk to him nevertheless.
Other than that, they were very prompt with cleaning my one hundred and fifty year old rug. The time it took was a lot less than anticipated.