Rather Disappointed.
We were rather disappointed the first time we used Heirloom Oriental Rug Cleaning. We took one of our Oriental rugs into their shop to have it cleaned because it had a distinctive odor. The staff said that they could get the odor out. They cleaned it and it looked good. However, the odor was still there. We are not sure if the odor is coming from the fabric or the backing underneath it. We went back to Heirloom Oriental Rug Cleaning and discussed it with them and no one did anything about it. I am not sure I would return to the company to use them again because of this.
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