This was a very good experience. I only have to have my Oriental Rug cleaned every couple of years, and so, I like to go with the best. I chose Heirloom Oriental Rug Cleaning because when I researched them, they had a Five Star rating. After this experience with them, I understand why. My Oriental Rug came back looking like a brand new rug. Another thing that really impressed me was their prompt completion of the service. They said to allow them ten days to do the cleaning, but the rug came back in only three days!