Our cat had some health issues which left us with pee smells in our carpet. We tried to clean it ourselves and even rented a carpet cleaner from a local supermarket but we just couldn't get rid of the odor. Finally, we called Heirloom Oriental Rug Cleaning. They rolled up in their van and hauled the rug away over their shoulders. The rug was cleaned quickly but we were away on vacation and Heirloom Oriental Rug Cleaning held onto it for an extra week at no charge before delivering it back to us. The odor is gone and our carpet is finally clean! We've already recommended them highly to our friends.